Retail and e-commerce
One customer history across the store, chat and sales team
Online and store customers ask the same product questions on chat, WhatsApp and phone, and bulk buyers need quotes the store cannot produce. IbixOS connects your Shopify store, answers product questions with AI and runs B2B quotes from the same catalog.
Day one dashboard
Ready at go liveOnline orders by channel
B2B quotes and conversion
Top questions asked of the AI
Repeat purchase rate
Campaign revenue
The problem
What gets in the way today
Repeated product questions
Chat, WhatsApp and phone ask the same questions about specs and stock.
B2B buyers need quotes
Bulk and business buyers need a formal quote the store cannot produce.
Split customer history
Orders live in the shop and conversations live somewhere else.
How IbixOS solves it
Workflows that are ready at go live
- 1
Shopify synced to Customer 360
Orders and customers sync from Shopify onto the customer record and timeline.
Customer 360
- 2
Website assist panel
Searches the catalog, compares products and passes the conversation to your team with context.
AI agentsProduct knowledge
- 3
Bulk and B2B quotes
Quotes from the same catalog, with approvals for volume discounts.
Quotes and orders
- 4
Audiences from purchase history
WhatsApp and email campaigns to customers grouped by what they bought.
Marketing engine
Modules used
The parts of IbixOS this runs on
Customer 360 with group hierarchy
Every call, message, quote and invoice on one timeline. Parent and child companies roll up so you see the whole group.
AI voice and chat agents
Agents that answer calls and chats around the clock in English and Arabic, using your live catalog and prices.
Product and price knowledge
Your catalog, datasheets, stock and price lists in one searchable place for reps and AI agents alike.
Quotes, approvals and orders
Build quotes from live price lists, route discounts and terms for approval, and track every revision until the PO arrives.
Marketing engine
Campaigns, forms, audiences and website tracking that feed qualified leads straight into the sales pipeline.
Book a demo
See IbixOS run on your own catalog
Tell us a little about your team. A product specialist will reply within one working day to set up a 45-minute session.
- A live walkthrough with your own products and a sample customer journey
- A four-week rollout plan for your team and systems
- Pricing: a monthly fee per user plus AI usage, sent as a written proposal
Or email crm@ibixos.com