Industrial equipment and test and measurement
Quote technical products in minutes, not days
Distributors of instruments, tools and industrial equipment sell thousands of SKUs to engineers who want specs, stock and a price today. IbixOS puts the catalog, the price lists and every customer conversation in one place, and lets an AI agent handle the technical questions that arrive after hours.
Day one dashboard
Ready at go liveQuotes sent and win rate by product line
Calibrations due in the next 90 days
Pipeline by territory and rep
Overdue receivables by customer group
After-hours enquiries answered by AI
The problem
What gets in the way today
Slow quotes
Product data, stock and prices sit in the ERP and in spreadsheets, so a simple quote takes a day or more.
Missed renewals
Calibration and service due dates are tracked by hand, and the work goes to whoever calls the customer first.
Scattered group accounts
A customer group with many sites and buyers looks like ten unrelated accounts.
How IbixOS solves it
Workflows that are ready at go live
- 1
Technical enquiries answered at any hour
The AI agent searches the full catalog with datasheet specs, compares models side by side and sends the product page to the caller's screen.
AI agentsProduct knowledge
- 2
Quotes from live Odoo prices and stock
Reps build quotes from customer price lists and current stock, discounts over the limit go for approval, and every revision is tracked until the PO arrives.
Quotes and ordersProduct knowledge
- 3
Calibration and service renewals
Due dates from the service portal create renewal tasks and WhatsApp reminders 60 days ahead.
Marketing engineInbox and WhatsApp
- 4
One view of the customer group
Every site and subsidiary rolls up under the parent, with open quotes, orders, invoices and certificates.
Customer 360Credit and receivables
Modules used
The parts of IbixOS this runs on
AI voice and chat agents
Agents that answer calls and chats around the clock in English and Arabic, using your live catalog and prices.
Product and price knowledge
Your catalog, datasheets, stock and price lists in one searchable place for reps and AI agents alike.
Quotes, approvals and orders
Build quotes from live price lists, route discounts and terms for approval, and track every revision until the PO arrives.
Marketing engine
Campaigns, forms, audiences and website tracking that feed qualified leads straight into the sales pipeline.
Inbox, Teams chat and WhatsApp
Email, WhatsApp and internal Teams chat land on the right customer record, so nobody sells from a private inbox.
Customer 360 with group hierarchy
Every call, message, quote and invoice on one timeline. Parent and child companies roll up so you see the whole group.
Credit and receivables
Payment terms, credit limits and a credit score from real payment history, visible to sales before they quote.
Book a demo
See IbixOS run on your own catalog
Tell us a little about your team. A product specialist will reply within one working day to set up a 45-minute session.
- A live walkthrough with your own products and a sample customer journey
- A four-week rollout plan for your team and systems
- Pricing: a monthly fee per user plus AI usage, sent as a written proposal
Or email crm@ibixos.com