Facilities management and maintenance
Keep contracts renewing and requests answered
FM and maintenance companies run many sites, contracts and variations at once. IbixOS holds each contract with its sites and renewal dates, takes service requests at any hour and keeps variation quotes moving.
Day one dashboard
Ready at go liveContracts renewing in 90 days
Service requests by site
Variation quotes pending approval
Revenue by contract
Response time to requests
The problem
What gets in the way today
Renewals tracked in email
Contract renewals and variation orders live in inboxes.
Night calls reach voicemail
Urgent service requests after hours are missed or delayed.
Details spread across teams
Sites, assets and contract terms are held by different people.
How IbixOS solves it
Workflows that are ready at go live
- 1
Contract accounts
Every site, asset and renewal date for a client in one record.
Customer 360
- 2
Service requests at any hour
The AI agent takes requests, creates a ticket and assigns a task.
AI agents
- 3
Variation and renewal quotes
Quotes with approvals for pricing and terms, tracked to signature.
Quotes and orders
- 4
Account manager scorecards
Renewals, variations and response times for each account manager.
CEO dashboard
Modules used
The parts of IbixOS this runs on
Customer 360 with group hierarchy
Every call, message, quote and invoice on one timeline. Parent and child companies roll up so you see the whole group.
AI voice and chat agents
Agents that answer calls and chats around the clock in English and Arabic, using your live catalog and prices.
Quotes, approvals and orders
Build quotes from live price lists, route discounts and terms for approval, and track every revision until the PO arrives.
CEO dashboard and scorecards
Revenue, pipeline and activity by rep, product, city and team, measured against targets and updated as work happens.
Book a demo
See IbixOS run on your own catalog
Tell us a little about your team. A product specialist will reply within one working day to set up a 45-minute session.
- A live walkthrough with your own products and a sample customer journey
- A four-week rollout plan for your team and systems
- Pricing: a monthly fee per user plus AI usage, sent as a written proposal
Or email crm@ibixos.com