Hospitality: hotels, restaurants and events
Turn group, event and corporate enquiries into bookings
Hotels and venues get their most valuable enquiries on WhatsApp and email, often outside office hours. IbixOS captures them, lets an AI concierge answer and book on your website, and manages corporate accounts and banquet quotes end to end.
Day one dashboard
Ready at go liveGroup enquiries and value by source
Response time to event enquiries
Banquet quotes pending
Corporate account production
Website conversations and bookings
The problem
What gets in the way today
Enquiries wait for office hours
Group, event and corporate requests arrive on WhatsApp and email at night.
Website visitors leave
Guests cannot see rooms and packages in a conversation, so they book elsewhere.
Corporate accounts by hand
Negotiated rates, credit terms and banquet deposits are tracked in sheets.
How IbixOS solves it
Workflows that are ready at go live
- 1
Group and event enquiries on WhatsApp
Every enquiry lands in one inbox on the guest or company record, with dates, pax and budget.
Inbox and WhatsApp
- 2
AI concierge on your website
Shows rooms and packages, answers in English and Arabic, and books or hands over to the sales team.
AI agentsProduct knowledge
- 3
Corporate accounts with credit terms
Negotiated rates, credit limits and payment history for every corporate account.
Customer 360Credit and receivables
- 4
F&B and banquet quotes
Menus, room hire and packages on one quote, with approvals for discounts and deposit tracking.
Quotes and orders
Modules used
The parts of IbixOS this runs on
Inbox, Teams chat and WhatsApp
Email, WhatsApp and internal Teams chat land on the right customer record, so nobody sells from a private inbox.
AI voice and chat agents
Agents that answer calls and chats around the clock in English and Arabic, using your live catalog and prices.
Product and price knowledge
Your catalog, datasheets, stock and price lists in one searchable place for reps and AI agents alike.
Customer 360 with group hierarchy
Every call, message, quote and invoice on one timeline. Parent and child companies roll up so you see the whole group.
Credit and receivables
Payment terms, credit limits and a credit score from real payment history, visible to sales before they quote.
Quotes, approvals and orders
Build quotes from live price lists, route discounts and terms for approval, and track every revision until the PO arrives.
Book a demo
See IbixOS run on your own catalog
Tell us a little about your team. A product specialist will reply within one working day to set up a 45-minute session.
- A live walkthrough with your own products and a sample customer journey
- A four-week rollout plan for your team and systems
- Pricing: a monthly fee per user plus AI usage, sent as a written proposal
Or email crm@ibixos.com