Hotels and hospitality
A concierge that never sleeps, on top of the PMS you already run
Guests ask on WhatsApp, on the phone and at the desk, and the answers live in the PMS, the POS and housekeeping. IbixOS reads all three, answers in Arabic and English, raises requests to the right team and shows the general manager occupancy, ADR, RevPAR and reviews on one screen.
The problem
What gets in the way today
Requests lost between teams
A late checkout asked on WhatsApp reaches housekeeping an hour later, if at all.
Reviews answered late
Reviews arrive across five channels and the duty manager replies when there is time.
Group and corporate enquiries wait
The most valuable enquiries arrive by email at night and get a reply the next afternoon.
Use cases
What IbixOS does for hotels
- 1
Guest requests from WhatsApp and voice
The agent recognizes the guest from the PMS, creates the request, routes it to housekeeping or engineering and confirms when it is done.
Concierge agent
- 2
Room rack and housekeeping
Room status by floor, housekeeping and engineering tasks, arrivals and in house guests, read from OPERA, Mews, Cloudbeds, Apaleo or Protel.
Operations
- 3
Upsells before arrival
Room upgrades, late checkout, airport transfers and dining offered on WhatsApp before arrival, written to the folio when accepted.
Revenue agent
- 4
Reviews with drafted replies
Every review with sentiment, a reply drafted in the guest's language and a task for the manager when service recovery is needed.
Guest experience agent
- 5
Group, event and corporate sales
Enquiries from email and WhatsApp on the company record, proposals with approvals, corporate rates and credit terms.
Sales
- 6
GM dashboard
Occupancy, ADR, RevPAR, arrivals, open requests, upsells and review scores, with the AI brain answering questions about any of them.
Command center
An agent on the line
CustomerThis is room 1204, can we have a late checkout tomorrow and a taxi to the airport at 3
AgentOf course, Mr Al Harbi. Late checkout until 2 pm is confirmed for room 1204 and a taxi is booked for 3 pm. You will get a WhatsApp reminder an hour before.
Request created, transfer booked, folio updated
Real screens
The hotels screens your managers will use
Captured from an IbixOS demo company. Click any screen to open it full size.
Occupancy, ADR and RevPAR, arrivals and in house guests, open guest requests and upsells, on top of the PMS. Room status by floor, housekeeping and engineering tasks and the guest requests raised through WhatsApp and voice agents. Reviews across channels with sentiment, replies drafted by the agent and follow up tasks for the duty manager. Requests captured by the WhatsApp and voice agents, routed to engineering, housekeeping or the front desk with an SLA clock and upsell revenue at the peg.
Modules in the hotels pack
The parts of IbixOS this runs on
Sales CRM
Leads, customers, contacts, opportunities, quotes, orders, approvals and tasks.
Engage and AI agents
Calls, WhatsApp, AI voice and chat agents, website widget.
HR and payroll
Employees, payroll with KSA and UAE rules, compliance, leave and attendance.
Finance reports
Margin, receivables, payables and credit control.
Sales insights
Sales KPIs, team performance, territories and activity log.
AI Command Center
One agentic AI across every module the company has switched on, with approvals and write back to the ERP or PMS.
Hotels and hospitality
Occupancy, ADR and RevPAR, arrivals and in house guests, room rack and housekeeping, guest requests from WhatsApp and voice agents, upsells and reviews, on top of OPERA, Mews, Cloudbeds, Apaleo or Protel.
Facility management
FM sites, assets and PPM, work orders with SLA tracking from portal, WhatsApp and voice agents.
Marketing
Campaigns, audiences, content studio, forms, prospecting and web visitors.
Works with
Your back ends stay
- Oracle OPERA Cloud
- Mews
- Cloudbeds
- Apaleo
- Protel
- Oracle Simphony
- SiteMinder
- Odoo
- SAP
- Oracle Fusion
Connected during rollout with read access first, write back only through approved actions. See the full integrations wall.
Build your hotels planBook a demo
See IbixOS run on your industry
Tell us a little about your company. A product specialist replies within one working day to set up a 45 minute session with your managers.
- A live walkthrough of the command center and the modules for your industry, on demo data that looks like yours
- A rollout plan for your systems, channels and approval rules
- A written proposal for your plan, with security documentation and hosting options
Or email crm@ibixos.com